Cloud delivery
Microsoft 365 · Azure · tenant improvement · endpoint managementWhere most of the day goes: scoping, designing, and shipping cloud and modern workplace work.
Technical ConsultantMicrosoft Cloud · Modern Workplace
ConnorCharles
I lead technical discovery, design and delivery across Microsoft 365, Azure, Entra ID and Intune – turning complex estates into secure, documented and supportable cloud and endpoint environments.
10Years across cloud, identity & MSP work
07Roles progressed through at Zenzero
04Lanes: cloud · identity · endpoint · advisory
08Years with the same UK Solutions Partner
01 – AboutA short brief
A decade across the Microsoft platform.
Cloud, identity, endpoint, security and advisory work – built up across managed services, project delivery and senior support since 2015, and consolidated inside Zenzero, a UK-wide Microsoft Solutions Partner, since 2017.
Technical Consultant working across managed services, Microsoft cloud, technical support, service improvement, project delivery and client-facing advisory. Most of my time is spent around Microsoft 365, Azure, Entra ID, Intune and modern workplace transformation.
I've worked through 7 roles at Zenzero, starting on the service desk and moving through technical delivery, leadership and consultancy. Today the work covers pre-sales discovery, solution design, escalation support, service transition, security hardening and roadmap advisory.
I try to combine delivery experience with a practical improvement mindset: documenting decisions clearly, reducing recurring operational issues, and using automation where it makes technical work more consistent and easier to support.
Identity & security
Entra ID · Conditional Access · Intune · PurviewHardening and lifecycle work, with a focus on keeping the estate supportable over time.
Advisory & handover
Pre-sales · SOWs · roadmap · escalationWorkshops, documented decisions and handovers – so the service is easier to operate after go-live.
02 – RecordDelivery record
Service → delivery → management → consultancy.
A single employer for eight of those ten years. Seven roles over that time, each one quietly broadening the scope of the work.
Technical Consultant
Zenzero Solutions LimitedZenzero is a UK-wide Microsoft Solutions Partner delivering managed IT, cybersecurity, cloud and AI services to SMEs across education, finance, legal and healthcare. As Technical Consultant, I help design, scope and deliver Microsoft 365, Azure, Entra ID and Intune projects – including modern workplace migration, tenant optimisation, security hardening and on-premises transformation. The day-to-day covers pre-sales discovery, SOW creation, roadmap conversations, acting as an escalation point for more complex environments, and supporting vCTO-style advisory for a key client. Progressed through 7 roles since joining in 2017.
07
Internal roles · 2017→Joined as 2nd line, then service desk team lead, technical delivery and support, into the Technical Consultant role I hold today.
Helpdesk Engineer
Discus Systems PlcSecond-line technical support across managed service customers: handling tickets, escalations and regular operational tasks. Supported backup processes, reporting and device builds – building a foundation in customer service, troubleshooting and MSP operations.
Foundations
3AAA Academy, Birmingham
Level 3 Diploma in IT & Telecoms Professionals
Heart of England Business & Enterprise School
9 GCSEs · Grades B–C
03 – IndexCapabilities
An index of the work.
The technical, advisory, assessment and delivery work I spend the most time in. Read it like a table of contents: lane on the left, tools on the right.
C.01
Advisory& scoping
Roadmaps & vCTO AdvisoryPre-Sales DiscoveryStatement of Work ScopingService TransitionStakeholder WorkshopsTechnical DocumentationMicrosoft ProjectVisiodraw.ioWhimsical
C.02
PlatformMicrosoft
Microsoft 365 AdminAzureEntra IDIntuneConditional AccessMFA & User LifecycleSharePoint OnlineWindows ServerHybrid EstatesPurview Compliance
C.03
Review& risk
Security HardeningTenant ReviewRisk AssessmentMigration PlanningOperational VisibilityRapidFire ToolsAzure MigrateMigrationWizRisk-Based Recommendations
C.04
Automation& tooling
PowerShellPythonTypeScriptDockerGitHubVS CodeNode.jsAI-Assisted WorkflowsDocumentation Tooling
C.05
Deliveryhabits
Process ImprovementOperational HandoverKnowledge TransferRunbooksTechnical StandardsStakeholder UpdatesContinuous LearningResponsible Automation
04 – MethodHow the work moves
Delivery-led. Improvement-minded.
The same three phases tend to run through consulting, escalation, automation and handover: understand the environment, make the route clear, and try to leave the service easier to operate.
Understand the estate
Clarify requirements, constraints, risk, dependencies, and the operational reality behind the work.
Shape the route
Translate discovery into practical recommendations, SOWs, roadmap options, and delivery plans.
Make it supportable
Deliver with documentation, transition, handover, and recommendations that hold up after go-live.
Core role · Zenzero
Microsoft cloud, operations and advisory work.
At Zenzero, I help design, scope and deliver Microsoft 365, Azure, Entra ID and Intune projects – covering tenant improvement, modern workplace migration, endpoint management and security hardening.
My day-to-day work also spans pre-sales discovery, statements of work, roadmap conversations, service transition, escalation support and practical recommendations that hold up in live operations.
Improvement lane · Off-hours
Continuous improvement and responsible automation.
I keep a practical interest in automation, documentation and applied AI, with a focus on where these tools can make technical planning, inspection and handover a little more consistent.
That experimentation is deliberately measured: useful ideas are tested, documented, and only brought into professional work when they support clearer decisions or better operational outcomes.
05 – ContactOpen inbox
Say hello,
or compare notes.
Happy to hear from anyone who'd like to talk through a technical problem, ask about the work, or just say hello.
The fastest reply is email.
I'm based in Shrewsbury, working UK hours. Discovery calls and technical chats are equally welcome.